TUSA Care FAQs


Buying TUSA Equipment

Q: Where can I buy TUSA equipment?
TUSA products are available exclusively through Authorized TUSA Retailers. You can locate a retailer near you by clicking on the Find a Retailer link on this website.

Q: Why should I buy from an authorized retailer?
Only authorized retailers offer genuine TUSA products with valid warranties along with comprehensive product knowledge, after-sales service and TUSA factory support.

Q: What is the best way to determine equipment size and fit?
BCJ size charts are available to aid in proper fit approximation. It is highly recommended that the product be properly fitted and tried at a TUSA authorized retailer prior to making a purchase.

Q: Can I get parts for my Mask, Fins or Snorkel?
TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer.





Product Manuals and Catalogues

Q: How can I get a User/Owner’s Manual for a product?
TUSA product user manuals can be downloaded from the Product Manuals page under the Support section.

Q: How can I get a Product Catalogue?
Printed catalogues are available exclusively to Authorized Retailers for use and distribution to customers. The Product section of this website displays all available TUSA products and related information. Digital copies can be viewed or downloaded from the Product Catalogues page under the Support section.





Product Service and Repair (General)

Q: Where can I get my TUSA product serviced?
Equipment should be serviced at TUSA authorized retailers. You can locate a retailer near you by clicking on the Find a Retailer link on this website. If no retailer is near you, please contact us and we will be able to help you.

Q: Can I Become a Certified TUSA Repair Technician?
Only authorized TUSA retailers are permitted to take authorized repair courses.

Q: How do I buy repair parts for my TUSA product?
It is our policy only to sell repair parts to authorized retailers. There are no exceptions to this policy.

Q: Where can I get parts for older TR series regulators?
TUSA has very limited parts available for the TR series regulators. Please contact your TUSA authorized retailer for more information.

Q: Can I get parts for my Mask, Fins or Snorkel?
TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer.





Service and Repair (BCJ)

Q: Can I get replacement AWLS pockets for my BCJ?
Yes, replacement Velcro and mechanical AWLS integrated weight pockets are available, please contact your TUSA authorized retailer.

Q: My BCJ bladder is leaking air or has been punctured, can it be patched?
Your BCJ will have to be evaluated to determine if the size and location of the puncture can be repaired. Please contact your local authorized TUSA retailer.

Q: What is the proper care and maintenance of my BC?
Rinse the outside and inside of the BCJ with warm fresh water thoroughly to stop the formation of salt crystals on vital components. This should be done as soon as possible post-dive and prior to allowing your BCJ to dry. Once rinsed, line dry completely and store partially inflated in a cool dry place away from heat, electric motors and other sources of ozone. To maintain the BCJ, annual service/inspection by an Authorized TUSA retailer is required. This is also a prerequisite to retain the warranty.





Service and Repair (Instruments)

Q: Who can service my dive instrument?
Your TUSA authorized retailer can conduct a basic service on your computer such as battery change or strap replacement. For other service or warranty issues, please contact us directly.

Q: Where can I find available Firmware Updates?
Available firmware updates for IQ instruments can be found under the Support section and Firmware Updates page.

Q: Where can I find PC Download Software Programs?
Available PC download software programs for IQ instruments can be found under the Support section and PC Download page.

Q: Is Mac Download Software Available?
Unfortunately, not at this time. PC software programs are only supported.

Q: Can I change the battery on my dive instrument?
All current IQ series instruments have user changeable batteries. TUSA approved battery kits are available through your local authorized retailer.

Q: Do you have a Trade-In or Upgrade Program for older dive instruments?
No. There are no trade-in or upgrade programs available at this time.



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